Maria_Michae_Detheo_Photography_And_Her_Dog_Wilson

Covid -19 update – Dec 2020

As we head towards 2021, it is almost impossible to believe how much our lives have changed in the past year. And for many small businesses, including ourselves, it has been one of the most challenging of times they will ever face. That is why we want to say a huge THANK YOU to every one of our wonderful clients for your ongoing support.

THE FUTURE FOR DETHEO AND OUR CLIENTS

Over the past year we have continued to keep on top of the latest advise and adapt to the ongoing changes, to ensure we can offer a safe environment for our clients. 

This has involved undertaking risk assessments, researching the government guidelines and liaising with our professional organisations and insurers.

With our sessions being primarily based out on location, we have found it quite easy adhere to social distancing. Well with humans at least!  Obviously, this is not so straight forward with pets, especially dogs.

And we plan to continue to implement the changes detailed below, for all services, including Photography Sessions, Viewing & Ordering Sessions, Training etc.

SPECIALIST PET PHOTOGRAPHY SESSIONS

*All our equipment will be cleaned prior to the session

*We will carry Sanitiser and wipes for our hands and equipment

*Social distancing must be observed where possible (we know this may not be possible 100% of the time)

* We will require clients to wipe their pet with a Pet Wipe before the session, and strongly advise them to wipe their pet after the session too, in case they come into contact with the virus whilst out and about. Will will have the wipes available for those who do not have their own.

*Sessions must be on location (ie country park, woodland, open fields, beach) and must not be highly populated by members of the public.

*Sessions can only include members and pets of the same household.

Unfortunately, we cannot continue with any sessions for ANYONE who falls under the following categories-

*You are unwell or a member of your household is unwell

*You have recently tested positive with Covid-19.

*A member of your household or someone with whom you have had close contact has tested positive with Covid-19

VIEWING & ORDERING SESSIONS

As always, appointments will be spread out and this provides plenty of time to sanitise the office before the next session. We also have a supply of hand sanitisers, gloves and masks, specifically for clients to use. 

The protocol will be as follows –

*The Office and all samples will be cleaned prior to all Viewing & Ordering sessions

*Clients must sanitiser their hands on entry to The Office (this can be with our sanitiser or their own)

*If you cannot use sanitiser for medical reasons, you will be supplied with disposable gloves, which you will need to wear when handling samples, etc (these will be latex free)

*Masks must be worn at all times whilst in The Office (clients are welcome to bring their own or use those we supply)

*A maximum of 2 adults from the same household can attend the Viewing & Ordering Session

*Children and Pets will NOT be allowed to attend Viewing & Ordering Sessions

You must NOT attend a Viewing & Ordering Session if –

*You are unwell or a member of your household is unwell

*You have recently tested positive with Covid-19.

*A member of your household or someone with whom you have had close contact has tested positive with Covid-19

Medical policy

Should we not be able to continue with your session due to the issues raised above, please rest assured, your session is not lost. We will endeavour to reschedule your session as soon as possible.

All we ask is that you inform us as soon as possible to enable us to adjust our diary. 

VOUCHERS 

We want to reassure all our clients that any vouchers purchased in 2019 and 2020 will not expire within 6 months of the date of purchase. Instead, we have decided to extend the validity date indefinitely, giving you plenty of time to rebook your session.

And Gift Vouchers are still available to purchase. These are sent out via Royal Mail.

PERSONAL MESSAGE

Please do take good care of yourselves and your pets.

We know this is a challenging time for everyone, not only financially, but for those suffering from anxiety or depression.

If we can help in anyway, even if it is just as a listening ear, please do get in touch.

Stay safe everyone and together we will navigate through this awful storm and find the beautiful clear skies, once more.

Maria

Detheo Photography